Reference

Privacy Policy for Your lapkv Account

We connect your account data to the parts you actually use: login, wallet checks for DANA, OVO, GoPay and QRIS, and lobby choices such as Live Dealer Lobby…

Account data useDANA OVO GoPay QRISCookie choicesDevice security
lapkv Privacy Policy for Your lapkv Account
CONTACT ROUTES

Contact Paths for Privacy Requests

Fast privacy help starts with the right channel, not repeated messages. Our live chat is staffed 09:00-23:00 WIB, email stays open for written requests, and the WhatsApp link inside your account footer can confirm where to send sensitive privacy matters. We ask you to include your account name and the request type, but not your wallet PIN, one-time code, or full payment app password.

Team online

Live chat 09:00-23:00 WIB

Use the chat icon after login when you need to ask how your data is used or corrected. We may ask for your account name and last login time, never your DANA, OVO or GoPay PIN.

Email [email protected]

Send account access, correction, cookie, or deletion requests to this email when you want a written trail. Include your registered phone or email and the exact privacy action you want us to check.

Account footer WhatsApp

Open Account, then Help, then the footer WhatsApp link if you need channel confirmation. We use it to direct you safely, not to collect full QRIS receipts or payment app passwords.

DATA CARE

Data Care Across Account Steps

Your privacy choices need to match how the account works in real use. We separate login data, wallet records, cookie settings, and support conversations so each team sees only what it needs…

Account creation data

When you open an account, we collect the details needed to create access and contact you about that access. Phone or email checks help us link privacy requests to the correct account holder.

Wallet record handling

DANA, OVO, GoPay and QRIS activity creates transaction references inside the wallet record. We use those references to match deposits, withdrawals and privacy questions without storing your app PIN or password.

Cookie and session use

Cookies keep you signed in, remember language choices, and help detect repeated failed logins. You can clear them in your browser settings, though you may need to log in again afterward.

Device and login checks

We record device type, IP range, and session time when your account is accessed. Check Account > Security > Devices if a phone, tablet, or browser session looks unfamiliar.

Retention and deletion

We keep account and wallet records only for operational, dispute, security, and legal needs. If you ask for deletion, we explain what can be removed and what must remain for required checks.

Correction requests

If your phone, email, or profile detail is wrong, contact us before sending a new wallet request. We verify ownership first, then update the account record or explain why extra proof is needed.

Privacy Questions Before You Join

These answers focus on the privacy questions we hear before and after account opening. They cover data collection, payment references, cookies, device logs, and how to contact us when you want a correction or deletion check. If your request involves access or eligibility, our answer will still depend on local law and whether service is permitted in your location.

We collect the details needed to create and protect your account, such as login data, contact details, device signals, and wallet references. We use them for access, support, transaction checks, and privacy request handling.

Yes. The policy covers the wallet references we receive when you use DANA, OVO, GoPay or QRIS through the account cashier. We do not need your payment app PIN or full app password.

Email [email protected] or contact live chat after login and state the detail you want corrected. We check account ownership first, then update the record or explain what proof is needed.

You can ask us to assess deletion by email. We remove what no longer needs to be kept, but some records may remain for wallet matching, dispute handling, security checks, or local legal requirements.

Device and IP signals help us spot unusual logins, repeated failed access, and session conflicts. You can view active sessions through Account > Security > Devices and ask support about unfamiliar activity.

Cookies keep your session active, remember basic preferences, and support account security checks. If you clear browser cookies, the site may ask you to log in again and verify access.

Send the complaint to [email protected] with your account name, registered contact detail, and the privacy issue. For urgent access concerns, use live chat during 09:00-23:00 WIB and avoid sharing wallet passwords.